Skip links and keyboard navigation

Site navigation

Become a customer service superstar

Expand your horizons and Make Great Happen with new skills gained with TAFE Queensland Brisbane (Online). Whether you want to up-skill for work, try something completely new or indulge in a hobby; we’re sure to have a course to train, tantalise or intrigue you.

Want to refine your customer service and sales skills? This course offers 16 modules that will prepare you with the knowledge and strategies to deal with working in customer-facing environments. They promote positive interactions and a healthy outlook on frontline service. Course details

Payment options

Student satisfaction



Key dates and info


Online: up to 12 weeks / 4 hours

Course details


  • Full Fee $450

Cost details

13 72 48

No matter your question,
we are here to help!

How to enrol

A day in the life of an online student

Sarah is one of over 11,000 students who partner with TAFE Queensland Brisbane Online every year to enhance their skills, upgrade their qualifications or change their careers. Balancing study with everyday life can be challenging. Providing you with fully-supported flexible study options is just one of the ways TAFE Queensland Brisbane can help you achieve your goals, no matter how busy you are.

Ten reasons to study at TAFE

Practical, hands-on classes combined with state-of-the-art facilities and purpose-built learning areas make us a standout amongst training providers. Better than that though, many of our facilities are acknowledged by industry as being amongst the best in Australia.

Course snapshot

Key dates

Online Any time 4 hours Online

Entry requirements

This short course has no formal entry requirements.

If you’re under 17 years of age, special enrolment conditions may apply.

Resources required

You must have access to a personal computer with internet access and the latest version of Java to complete this course. This course is licenced from Learning Seat.

Once your enrolment is processed please allow 2 - 3 working days for course access. Your course access details will be emailed to your preferred email address.


Complete this course online and be supported every step of the way with our Learning Seat Management System. With a range of features including online materials, discussions boards, and places to upload your assignment, connect now and get a head start on your career.

Relevant documents:



  • State of Mind
  • Problem Solving Strategies
  • Critical Thinking
  • Personal Development
  • Customer Interaction
  • The Importance of Rapport
  • Matching and Mirroring
  • Pacing
  • Customer Motivation
  • Discovery Questioning
  • Listening Skills
  • Features and Benefits
  • Successful Recommendations
  • Trial Closing
  • Handling Objections
  • Angry and Upset Customers.


Not all electives available at all campuses

What are my payment options

No matter what your circumstances, TAFE Queensland Brisbane has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 712 007. We're here to help.



Learn more


Learn more


Learn more

Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

^ Show less

Additional Costs

Students can access a range of print, copy, scan and fax services via MyPrint.


Statement of Completion

Enrol now!

Are you ready to enrol and study online?

You're ready if you've:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy

All done? Then you're ready to enrol


At the beginning of each semester we host orientation events across our locations so you can meet your teachers and classmates, get to know your campus, and familiarise yourself with your study schedule. We also throw in a bunch of free activities, because... why not? We like to have fun.

More about orientation


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 10 January 2017

Talk to us

13 72 48

Payment options

Student satisfaction